Support

Access usually opens as soon as the payment clears, and your receipt comes from Paddle. If the course still shows as pending, wait a minute and press Check again. Please do not buy a second time, your payment has gone through.

If it is still pending after a few minutes, email support@3atoolkit.com with your receipt and the mobile number you sign in with, and we will open your access by hand.

Go to 3atoolkit.com/course and enter your mobile number. We text you a one-time code, and that code signs you in. There is no password to remember.

Your mobile number is what identifies your account. The email address you gave at checkout is used for your receipt and for reaching you, so it will not sign you in.

Give it a minute, then tap the button again to send a new code. Check that the number is entered with the correct country code, and that your phone has signal. Standard message rates may apply.

If two attempts bring nothing, email support@3atoolkit.com with the number you are trying, including the country code.

Because your account is tied to your mobile number, a new number needs your access moved across. Email admin@3atoolkit.com with the old number, the new number, and the email address on your receipt so we can confirm it is you.

Go to 3atoolkit.com/course, sign in with your own mobile number, choose the join option, and enter the code once. Nothing is charged when you join with a code.

A family code covers up to 10 people in one household, and the person who bought the family bundle has it. A school code comes from your school or district and gives you a seat on their licence. If a code is refused, the seat limit may be full or the code may have been rotated, so check with the person who gave it to you, or email schools@3atoolkit.com.

Yes. One licence covers one person on up to three devices, such as a phone, a tablet and a computer. Sign in on each one with the same mobile number. Notes and answers you type stay on the device you wrote them on, so they do not follow you between devices.

You can request a full refund within 30 days of purchase, no explanation needed. Email billing@3atoolkit.com with the email address or phone number used at checkout.

Refunds go back to your original payment method through Paddle.com and can take a few business days to appear. Full terms are on the refund policy page.

Email billing@3atoolkit.com and we will cancel it. Your access continues until the end of the period you have already paid for, and it does not renew after that. Cancelling on its own does not create a refund. If you are within the first 30 days and want your money back, ask for a refund instead.

Two things fix most cases: try a different browser, and turn off any ad blocker, privacy extension or VPN for this site. A slow connection can also stall a video partway.

If it still will not play, email support@3atoolkit.com with your browser, your device and the lesson name. A screenshot helps.

Purchases are processed by Paddle.com as merchant of record, so the charge on your statement may read as Paddle rather than 3A Toolkit. For a copy of a receipt, a VAT or GST invoice, or a question about an amount, email billing@3atoolkit.com.

Yes. That address is used for your receipt and for reaching you, not for signing in. Email admin@3atoolkit.com with the mobile number you sign in with and the new address.

Schools and districts are quoted on volume, and organisations can be set up with group access. Email schools@3atoolkit.com with the number of people and your timeline. Pricing details are on the pricing page.

To ask what data we hold, request a copy, or have your account and data deleted, email privacy@3atoolkit.com. What we collect and why is set out in the privacy policy.